Last updated: 18/10/2025

Thank you for shopping with Glitter Bells.
We value your trust and strive to ensure a smooth and transparent shopping experience.
Please read this Cancellation & Refund Policy carefully to understand our terms regarding order cancellation, return, replacement, and refund.

1. Order Cancellation

1.1 Before Dispatch

• Orders can be cancelled only before dispatch.
• Once the order is packed or shipped, it cannot be modified or cancelled.
• To request cancellation, please contact us immediately at jisha@glitterbells.com with your order number.
• If the cancellation request is approved before shipping, we will initiate a full refund to your original payment method within 5–7 business days.

1.2 After Dispatch

• Orders cannot be cancelled after shipment, as the package is already in transit.
• You may refuse delivery if the parcel arrives damaged — please notify us within 24 hours of such refusal.

2. Return and Replacement Policy

We take utmost care in packaging and inspecting each item before dispatch.
However, if you receive a damaged, defective, or wrong product, we are happy to assist with a replacement or store credit.

2.1 Eligibility for Returns

A return or replacement will be accepted only if:

• The product is damaged, defective, or incorrect on delivery.
• You notify us at jisha@glitterbells.com within 24 hours of receiving the order.
• You share clear unboxing videos showing the defect/damage.
• The item is unused, in its original packaging, with tags intact.

2.2 Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

• Earrings, studs, or ear cuffs (unless damaged or incorrect).
• Items damaged due to improper use, exposure to water, perfume, or chemicals.
• Products returned without original packaging or after 48 hours of delivery.

2.3 Return Process

1. Email us at jisha@glitterbells.com with order ID, photos, and reason for return.
2. Once approved, our team will guide you on the return shipping process.
3. Please ensure safe and secure packaging- damaged returns due to poor packing will not be accepted.
4. Once received and inspected, a replacement or store credit will be issued.

3. Refund Policy

3.1 Refund for Cancelled Orders

• If you cancel your order before dispatch, a 100% refund will be processed to your original payment method within 5–7 business days.
• For prepaid orders cancelled after shipment, refunds are not applicable.

3.2 Refund for Returned Products

• We issue refunds only if replacement is not possible due to stock unavailability.
• Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the returned item.
• Refunds will be made to the same payment method used for purchase (no cash refunds).

3.3 Store Credits

• In most cases, eligible returns will be compensated with store credit for the same value, valid for future purchases.

4. Damaged or Wrong Products

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery.
• Share unboxing photos/videos and order details.
• Once verified, we will arrange for a replacement or store credit.

Please note: slight colour or texture variations due to photography lighting or display settings are not considered defects.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank or payment app once again.
• Then contact your payment provider (Razorpay, GPay, etc.) — it may take some time before your refund is officially posted.
• If you still haven’t received it, please contact us at jisha@glitterbells.com for assistance.

6. Shipping Costs for Returns

• If the return is due to a damaged, defective, or incorrect product, Glitter Bells will bear the return shipping cost.
• For all other cases, the customer is responsible for return shipping costs.

7. No Refund Situations

Refunds or replacements will not be provided if:

• The product was used, washed, or damaged after delivery.
• Return request is made after 24 hours of delivery.
• Product returned without original tags, packaging, or invoice.
• Product has minor irregularities typical of handmade or imitation jewellery.

8. Contact Us

For all queries related to cancellations, returns, or refunds, please contact:

Glitter Bells
Email: jisha@glitterbells.com
Address: Glitter Bells, 446A, Kodannur PO, Thrissur 680563, Kerala, India.

9. Policy Updates

We may update this Cancellation & Refund Policy periodically.
Any changes will be posted on this page with an updated “Last Revised” date.
Your continued use of our Site after such changes indicates your acceptance of the updated policy.